Trading conditions
Company information
Ludv. Bjørns Vinhandel A/S
HC Andersens Boulevard 42
DK-1553 Copenhagen V.
Tel.: +45 33 15 16 13
Email: info@lbv.dk
A/S reg. No. 51 798
CVR no. DK 37 97 08 16
Giro 642-4309 PBS 00093416
BANK: 4180 3119142180 (Danske Bank)
Prices and payment
All prices mentioned are, unless otherwise stated, incl. 25% VAT and applicable taxes. We reserve the right to typos, intermediate sales, out-of-stock items, as well as price and currency changes.
In the webshop you can pay with Visa/Dankort, Mastercard, ApplePay or MobilePay. The payment is withdrawn from the payment or credit card when ordering. Order confirmation is sent by email immediately following the purchase.
When ordering by phone or email, an invoice is sent for payment. The payment deadline is today's net date, unless otherwise stated.
Delivery, shipping and freight rates
When ordering on weekdays before 12.00, the goods are normally dispatched the same day. In peak periods, however, longer delivery times may occur. Shipping costs in Denmark (prices are stated including VAT): For delivery in Greater Copenhagen (postcode 0900 - 2990 ): Order under DKK 499 DKK 129.00 In addition, free delivery. For delivery to the rest of Denmark, PostNord is used (DKK 89 for collection at PakkeShop; DKK 129 for private delivery).
When ordering for delivery with your own driver (applies to Greater Copenhagen), the goods are normally delivered within 1-2 days after ordering (peak periods excepted). If this is not the case, you will be contacted via e-mail or telephone to arrange the delivery in more detail. Items that are on back order will usually arrive within a month.
When collecting in our store, an email is sent when the goods are ready for collection.
Return
If the item is broken upon receipt, it will be exchanged.
When ordering, you will receive an order confirmation or invoice, which can be used as documentation for the purchase if the shipment is faulty and you want to return it.
There is a full right of return within 14 days from the time of delivery. When returning the item, you must bear any costs yourself.
However, please contact us before you returns goods, as beverages are usually not covered by the right of return. You can read more about this in the provisions of the Consumer Contracts Act in chapter 3, §5, subsection 3 points 4.
Discount codes
Please note that our discount codes are often subject to certain conditions. It is not possible to combine discount codes with other types of discounts. The exception is gift cards, which can be combined with various discounts.
Delivery abroad:
We are also experts in delivery abroad, contact us for further information.
Privacy policy and data protection.
As a customer of Ludv. Bjørns Vinhandel is subject to the EU's personal data regulation (GDPR), which aims to protect you and data collected about you and your online behaviour. In what follows, you can read what information we collect and how we process this.
Security
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law. We also assure you that your information will not be used or sold to an outside third party.
Credit card information is sent encrypted to PBS with an SSL (Secure Socket Layer) connection. You can check whether you are sending from a secure website by looking for a padlock in the address bar of your browser.
Protection of your personal data.
Personal information is all kinds of information that can be attributed to you to one extent or another. When you use our webshop, we collect and process a number of such information. This happens, for example, at general access to content if you sign up for our newsletter, participate in a competition or survey, register as a customer, other use of services or make a purchase via the webshop.
We typically collect and process the following information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic locations, and which pages you click on.
To the extent that you give explicit consent to this and enter the information yourself, the following are also processed: Name, address, telephone number, e-mail and payment information. This will typically be in connection with creating a login, purchasing goods or signing up for a newsletter.
You can contact us at any time and find out what personal data we have about you. Furthermore, you have the right to have this data corrected if it is incorrect or incomplete.
You can always have all personal data we have on you deleted, except
- if you have made a purchase on our webshop
- if you have an unfinished order on our webshop
- you have an unfinished case, e.g. a return order or complaint